FAQ's

→ Who we are and what we do!

We’re a US-based company turning your proud sports memories into custom embroidered line art. Each piece is handmade with care, celebrating the moments that matter most. At PRYDZ, we don’t just create designs, we help you wear your story with pride.

With unlimited revisions, we’ll make sure your design is perfect. Turn your favorite sports photo into something unforgettable, stitched with passion and precision.

→ How does it work?

1. Share Your Photos:

Send us your favorite sports memories and tell us your vision. We’re here to transform those moments into stunning custom line art.

2. Perfect the Design:

Our skilled artists will create your design and send you a preview in just 2–4 business days. With unlimited revisions to the photos you upload, we’ll tweak every detail until it’s exactly how you want it.

3. Receive Your Masterpiece:

Once approved, we’ll embroider your custom design and have it ready to ship. Your one-of-a-kind piece will be on its way to you soon!

For detail delivery times please check our Shipping Policy.

→ What's the expected processing time?

After you place your order our team immediately begins crafting your custom hand-made design.

In 2 to 4 days, your art is ready for approval. Enjoy unlimited revisions for free – it's all about getting it just right.

Upon your approval, production takes 2 to 5 days for meticulous attention to detail and the best results.

Then your custom order is carefully packed for shipping. It normally takes 2 to 7 days for the package to arrive. Please check our shipping policies for detailed delivery timings.

→ How does the Expedited Mockup work?

You can jump the queue with our "Expedited Mockup" option and receive your artwork's preview (via email) in under 2 days!

→ Can I see the design before placing the order?

Our designs are handmade from your photos, making each one unique, so we can’t provide previews before you order.

After you place your order, our artists will create your custom design and send it to you for approval. You’ll have unlimited free revisions to the design created from the photo(s) included with your order, so you can request any adjustments needed to make it perfect.

Please note: If you decide to use a different photo and would like us to create a new design from it, a $15 design fee applies.

We won’t start production until you’re 100% happy with the design, because your satisfaction is our top priority!

→ Afraid you won't like the design?

We are 100% committed to bringing your vision for the artwork to life, which is why your satisfaction is guaranteed before your order goes into production. With free unlimited revisions, you’re welcome to share your feedback and be as detailed as you wish, and we’ll carefully incorporate any changes needed to make the design perfectly match your expectations.

Please note: Unlimited free revisions apply to the custom design created from the photo(s) originally uploaded with your order. If you decide to use a different photo and would like us to create a new design from it, a $15 design fee applies.

→ Don't know which photo to choose?

Need help picking the perfect photo? No worries! Just drop us a message at hello@yourprydz.com, and we'll happily guide you in choosing the best one for your custom creation!

→ Have a vision of the design but don't have a photo that matches?

We can help! Contact us at hello@yourprydz.com share the details.

You can send us a sample or just a description and our artists we do their absolute best to accommodate your vision on the design.

→ How do refunds and cancellations work?

Please note that because this is a personalized product, we're unable to accommodate refunds or order cancellations once they've been placed. For additional details, please check our Refund Policy.

→ Didn't received any of our emails?

If you haven't received any emails within 2-4 days of your purchase, kindly inspect your spam folder. In case that the emails are not located there, please do not hesitate to contact us at hello@yourprydz.com

→ I don't live in the US, can I still order from you?

Sorry, we currently only ship within the US.